Refunds and cancellations.

What happens to your money in each case, and how long it takes.

The ₹999 strategy call

• Reschedule: use the reschedule link in your Cal.com booking email, any time before the call starts.
• If we cancel or can't hold your call: we offer a new time. If none works for you, we refund the full ₹999.
• Refund requests: email us before your call time with your Razorpay payment ID.
• If you join a program: the ₹999 is credited to its fee.

The First Client guarantee (Sprint and Accelerator)

Do the work and don't close a client, and you get your program fee back. Here's what qualifies.

• attend 12 of the 15 Sprint sessions, live or by watching the replay within 48 hours;
• send 100 outreach touches every weekday for 30 days after your launch day;
• log that outreach in the shared sheet we give you;
• have no closed client within 90 days of day 21.

For the Accelerator, the same outreach conditions apply. The start of your 90-day window is written into your enrolment confirmation. To claim, email us with your sheet once the 90 days are up.

Other program cancellations

Anything beyond the guarantee (for example, cancelling before a cohort starts) follows the written terms you get before paying.

How refunds are paid

• We reply to every refund request within 2 business days.
• Approved refunds go back to the original payment method through Razorpay.
• Once we start the refund, it usually reaches your account in 5 to 7 business days, depending on your bank.

Service delivery

Everything we sell is delivered online: the call on video, sessions live on video with recordings, materials by link. Nothing is shipped.

Contact

sandy@zippyscale.com or +91 78930 20926. Include your name, payment date and Razorpay payment ID.